Here at Catshoponline if you need help we are more than happy to assist you.
Here you will find some of the most frequently asked questions listed.
If you don’t find the answer you’re looking for, please do get in touch via email firstname.lastname@example.org or phone 07 54979385 or 0433815367
Q : Where is my order?
When you place an order online at Catshoponlines, you will receive a confirmation email with a tracking number that you can use to track your order on its journey to you. Please check our shipping page for delivery time estimates, or if you think there might be an issue, please contact us via email email@example.com or give us a call on 07 54979385.
Shipping & Deliveries
Q : How much will shipping cost me?
We offer free shipping over $150 to most metro* areas (Sydney, Melbourne, Brisbane, Adelaide, and Perth). Other metro* areas will have their maximum shipping cost capped, while shipping for non-metro and rural areas will depend on where you live and the size of your order. Visit our Shipping Page for more information.
Q : Where can CATSHOPONLINE deliver my order to?
We ship to residential homes all over Australia. Some couriers cannot offer door to door delivery for more remote areas – in this case, your goods will be left at the nearest local post office until you’re able to collect. We are also able to deliver to your workplace. Please make sure you include your business name to make sure your order arrives promptly. If you are wanting to ship a Same Day Delivery order to your workplace, please keep in mind that these are delivered between 3pm and 7pm – if your business closes within in these hours, we strongly recommend a different shipping option.
Q : Are you able to deliver to PO Boxes?
We offer delivery to PO Box and Parcel Locker addresses – just note that if your order is too large for a Parcel Locker, it maybe be taken to the nearest post office or Parcel Collect location for pickup.
Q : Am I able to pay for an order, but have it sent to somebody else’s address?
Yes definitely that’s not a problem at all – just make sure you include the recipient’s name in your delivery address details to avoid confusion.
Q : How long does delivery take?
We understand that sometimes your kitty just can’t wait to get their paws on their favourite treats or toys – which is why we will do our best to get your order to you as soon as possible.
In the metro areas of Adelaide, Brisbane, Sydney and Melbourne, you can expect your order within 1-3 business days. If you are just outside the metro areas or in large towns, it can take another day or two for your order to get to you. Deliveries further afield may take a week (and occasionally more) from the time of dispatch. See our shipping page for more information. Don’t forget that you can use the tracking number provided with your order confirmation to find an estimated arrival time for your order.
Q : Can I collect my order in person?
Yes just call us to arrange a suitable time
Q : At what time of day will my order be delivered?
Most couriers do not have a standard time of the day that goods are delivered. To make things easier for you, when you place order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers “authority to leave”. We find that customers prefer this.
Q : What payment options do you offer?
You can pay securely at Catshoponline using either Paypal. (Square)
We accept Visa, Mastercard. or Direct Deposit Please call to discuss this option.
Q : Can I cancel or change an order?
Made a mistake while ordering? No worries. For one-off deliveries, you can cancel or change your order before it leaves our warehouse by logging in to your account, selecting the My History tab and cancelling your most recent order.
Q : How do I return an item(s)?
If you find that you’re unhappy with an item you’ve purchased from us, please contact us and we can sort it out. Please note that no credits or refunds can be given without first contacting us here at Catshoponline. Please see our returns page for more information
Q : I need help with my order can I speak to someone about this?
We would be happy to help you out. PLEASE contact us over the phone on 07 54979385 or you can send us an email.
Q : I was placing an order but I’ve been told that there’s an error how can I check what has gone wrong and have I been billed?
Please contact by email or phone us on 07 54979385 if you have any concerns over billing issues.
Q : Can I return an order?
If you find that you’re unhappy with an item you’ve purchased from us, we have a returns policy to make sure that everything right for you. Please contact us and we can sort out the problem for you
Please note that no credits or refunds can be given without first contacting us here at Catshoponline Please see our returns page for more information.
Q : I can’t see an item I am searching for on your site can I request a special item?
Yes certainly we’re more than happy to take requests. If the product you’re after is not on our site, please contact us on firstname.lastname@example.org and let us know of any pawsome cat productss we should be stocking.
Q : Do you offer international orders?
Yes please contact us and we will endeavour to assist you.
Q : Where is Catshoponline based?
We’re an Australian owner operated business here in Morayfield Brisbane Queensland .
You can learn more about us by visiting our about us page
Q : Can I visit your store in person?
Yes just call us to arrange a suitable time remembering we are an e store and do not have a store front.